How can I measure my ring size at home?

You can measure your ring size at home using a printable ring sizer, a piece of string, or by comparing an existing ring to a ring size chart. The most accurate method is to download our free printable ring sizer and follow the instructions.

What is the most accurate way to find my ring size?

The most accurate way to find your ring size is by using a ring sizer tool or visiting a jeweler. However, our printable ring size chart is a great alternative for measuring at home.

How do I use a printable ring sizer?

1. Download our free printable ring sizer. 2. Print it at 100% scale (do not resize). 3. Cut out the ring sizer and wrap it around your finger OR place an existing ring over the chart to find your size.

What should I do if I’m between ring sizes?

If you’re between sizes, it’s best to size up slightly to ensure comfort. A ring that is too tight can be difficult to remove.

Does ring size change over time?

Yes! Finger size can change due to temperature, swelling, and weight fluctuations. It’s best to measure when your hands are warm and at the end of the day for the most accurate size.

Contact NYXA - Jewelry Support

Got questions about our handcrafted, genderless jewelry? Need help with an order? Or just want to chat? We’re here. Fill out the form below, or slide into our DMs.

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Frequently Asked Questions – Quick Answers Before You Reach Out

(Don’t see your question? Fill out the form above & we’ll help!)

Shipping & Orders

How long does shipping take?

Most items ship in 2-5 business days. If we need to make your piece, it may take up to 4 weeks to ship. See full shipping details here.

Where do you ship?

We currently only ship within the United States.

How can I track my order?

Once your order ships, you’ll get a tracking email. Didn’t get it? Check your spam folder or contact us using the form above.

Returns & Exchanges

Can I return or exchange my order?

Absolutely! We offer free 30-day exchanges for all U.S. customers. To qualify:

Items must be in their original condition without signs of wear or damage.

Include all original packaging (tags, box, and pouch).

Complete sets must be returned together; individual items from a set aren't returnable separately.
To initiate an exchange, please have your order confirmation email, order card, or gift receipt ready. We'll set up a new order for your desired item, deducting the original purchase amount (minus any shipping fees). Once we receive the item you're exchanging, we'll ship out your new piece. For detailed information, visit our Refund Policy.

My jewelry arrived damaged. What do I do?

That’s not the NYXA experience we want for you. Contact us using the form above, and we’ll make it right.

Jewelry & Sizing

How do I find my ring size?

Use our sizing guide.

Are NYXA pieces gendered?

Nope. All NYXA jewelry is genderless & size-inclusive—because style has no rules.

Materials & Care

What materials do you use?

All NYXA jewelry is made from high-quality, handcrafted sterling silver—designed to last.

How do I clean & care for my jewelry?

Sterling silver naturally oxidizes over time. To maintain its look, gently polish it with a silver cloth. Full care guide here.

Custom & Gift Orders

Do you offer custom pieces?

We offer custom sizing and stone setting. Want a certain ring, but with a different stone? Contact us using the form above and let’s talk.

Do you offer gift packaging?

All NYXA pieces come in premium packaging—including a NYXA-branded mailer box.

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